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    • Return Policy

    🛍️ Hassle-Free Returns & Exchanges

    At ChicLlama, we want you to love every product you purchase. If for any reason you’re not completely satisfied with your order, we’re here to help.

    🔄 Returns & Exchanges Eligibility

    • Timeframe: Return items within 30 days of receiving your order.
    • Condition: Items must be unused, unworn, and in their original packaging.
    • Non-returnable items:
      • Gift cards
      • Custom/personalized products
      • Clearance or final sale items

    🚚 How to Start a Return

    Email us at info@chicllama.com with your:

    • Order number
    • The item(s) you wish to return
    • Reason for return (optional but helpful)

    We’ll respond with return instructions and a shipping address.

    💸 Refunds

    • Refunds are issued within 5–7 business days after we receive and inspect your return.
    • Original shipping costs are non-refundable unless due to our error.

    🔁 Exchanges

    If you need a different size or color, let us know! We’re happy to process an exchange, depending on availability.

    📦 Return Shipping

    • Customers are responsible for return shipping costs unless the return is due to our error.
    • We recommend using a trackable shipping method.

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